If you’ve identified that you need more efficiency in your business, there is a Zoho product that can be implemented and customised to suit your needs. Broken business processes cost companies time and money every day, but by working with your trusted Zoho consultant in Australia you can get all that time and money back, plus more.
We’re proud to be an Australian-based company, providing Zoho consultancy services from our offices in Sydney, Melbourne and Brisbane. Often, it can seem like a good idea to outsource your software needs overseas. It’s often cheaper, but you need to ask how much it might cost in the long run.
Dealing with overseas companies can be frustrating, with different work practices and a lack of local business knowledge heading up the list of issues people often find when outsourcing. So, rather than put yourself through that stress, come to the local Australian Zoho consultants who are ready to help transform your business today.
As your local Zoho consulting partner, we understand the Australian business landscape. With a team of qualified professionals experienced in many different industries across Australia, we pride ourselves on our local market knowledge. We learn how your business works, and we only recommend the very best tech solutions.
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If you’ve ever had trouble contacting overseas companies that you’ve outsourced work to, then you know how frustrating it is. Well, when you work with us, you’ll never be left in the dark. All of our projects are managed right here in Australia, and you’ll always have a point of contact available if you have any questions throughout the process.
In the early planning stages of any Zoho consultation, we love to meet with you and your team to map out your business processes and learn more about what you do. Our approach throughout any project is very collaborative, and while meeting in person isn’t essential, it’s good to know that we’re local if any face-to-face meetings are required.
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As a Zoho Certified consultant, we understand the right way and the wrong way to customise and implement Zoho products. Whether we’re assisting you with Zoho One, Zoho CRM, Zoho Books or any of the other amazing business tools on offer, we always do things the right way. Our team works with Zoho products every day, and our developers are well-trained in correct implementation procedures.
For our valued clients, this means a better final product, a more seamless transition, and systems that are scalable because they’re built properly. We don’t cut corners, and we never compromise on quality. From integrating systems to migrating historical data, we ensure that the final product is rolled out on time, on budget and to the highest standard possible.
Just because we work with technology every day, it doesn’t mean we’ve forgotten about the human side of business. In fact, we focus heavily on the human side, because we believe that technology should be there to support humans – not the other way around. Machines are terrific at repetitive, mundane tasks that humans don’t enjoy and aren’t even particularly good at. So, we build systems that free up your humans to do the types of work they’re much better at.
That’s why we spend so much time consulting and learning about your business. It’s because we’re always looking for ways to use technology and software to enhance the human experience at work. Zoho provides a range of different tools, that when integrated into your business correctly, can ensure higher levels of accuracy, more streamlined processes and improved staff and customer satisfaction.
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As your local Zoho consultant in Australia, we’ve completed countless Zoho projects for our clients. Whether it’s integrating one Zoho app or building an entirely customised system, it’s our collaborative approach that sets us apart from the rest.
We take a very structured approach to every project, allowing us to deliver better results without delaying progress. So, if you want a software company that maintains contact, collaborates thoroughly and always delivers exceptional results, it’s time to give us a call.
Every project starts with a thorough consultation. This is important to us because we want to understand your business and learn as much as we possibly can. Only by understanding how your business operates can we recommend the right solutions. So, it all starts with a thorough consultative process to better understand your needs.
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We understand that many businesses have processes that simply don’t work for them. Whether these processes cause sales to slip through the cracks, staff frustration or a lot of wasted time, they can all be improved. As experienced business process engineers, we work to understand your business processes before recommending solutions.
Once our initial consultation is done, we begin discussing solutions. Planning the configuration of your new business processes and the tools to support them can take weeks or months depending on the scope of the project. This is because we take the time to get things right in the planning stage, allowing everything to run more smoothly once development starts.
Depending on the size of the project, we’ll likely have several development phases to move through. However, we take an agile approach that allows us to move on to the next phase while testing and bug fixes occur on the previous one. This ensures you get everything built exactly to your specifications without slowing the process down.
Delivery of your final product requires a very structured approach, especially from a change management point of view. Essentially, we need to ensure that all parts of the business are ready for your new software to go live. This includes onboarding team members, testing integration with other systems and guiding you through the internal change management approach.
The other crucial part of our delivery process is training. This usually happens in two parts, especially when you have higher-level admin users who will take ownership of the system in future. Firstly, we train your admin users, giving them the skills and knowledge to assist other staff members during the transition period and moving forward. Don’t worry – we’re also still around to help with the transition and your admin team won’t be left alone.
Secondly, we ensure all relevant team members are trained in the use of your new system. We take a user-specific approach to training, giving your teams the knowledge they need for their role rather than overloading them with information they don’t need.
Even after the final product is delivered and goes live, we still won’t leave you out in the cold. Once we transfer all relevant knowledge and data to our help desk, your admin users will have the ability to escalate more complex issues to us for 2nd level support. We’ll address all of these escalations quickly to ensure your business isn’t affected.
Zoho products are extremely reliable, and when they’re implemented by a professional Zoho consultant in Australia, you shouldn’t have too many problems moving forward. However, no system is immune to having a problem here and there. That’s why we offer a lifetime warranty on our work. So, if something stops working the way it should, we’ll get it fixed for you in a timely manner.
We like to think we do things a little differently than other software companies. Many people who work in the tech industry forget about the human side of business, which is why we focus so heavily on it. The fact is, technology is a terrific way to improve efficiency, accuracy and boost productivity in any business. But the two main parts of your business will always be staff and customers.
We develop systems that make life easier for the humans on your payroll, and especially for the customers you service. It’s why we consult so thoroughly at the start, to understand the ins and outs of how your business operates. We won’t throw cookie-cutter, one-size-fits-all solutions at you without understanding your business processes. Rather, we deliver customised, tailored solutions that align with your unique business goals.
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