Are you looking to improve and streamline your business processes? As your local Australian Zoho consulting partner, we take the time to listen and learn about your business. That’s how we deliver the perfect Zoho products to help you achieve your business goals.
Send us a message Call usZoho offers a wide range of software solutions and apps to make your everyday working life so much easier. If you’ve been caught up in the work required to manage and grow your business, it’s likely you haven’t thought too deeply about your business processes. But the reality is, most businesses can benefit from understanding their processes and finding better ways to do things.
That’s exactly where we come in.
Whether you’ve identified specific problems you want to be solved, or you just know that something has to change, we’re here to help. Our expertise in business process engineering, combined with our deep technical knowledge of Zoho systems means we can always implement the right tools and processes to take your business further.
Whether you want to integrate Zoho Books or you could benefit from a complete Zoho One package, we’re determined to deliver products that provide genuine value to your business.
Just like anything in life, there’s a right way and a wrong way to implement Zoho products into your business. From planning to programming, if you cut corners you probably won’t get the maximum benefit. That’s why it can be so risky outsourcing your software development overseas, or to people uncertified to deal with Zoho.
As a Zoho Certified Consultant, we have a deep understanding of everything on the Zoho platform. From accounting tools to Zoho CRM, our developers are trained and experienced to bring them into your business the right way. The benefits of this include a more stable system moving forward, fewer glitches and problems, and most importantly, software that’s scalable to grow as your business does.
When new team members join your organisation and ask why you do something a certain way, is the response often, “Oh, we’ve just always done it that way.”? If so, there is probably a much more efficient, effective and accurate way of doing things, but nobody has taken the time to find a solution.
That’s where your local Zoho consulting partner comes in.
We love technology, but we maintain a strong focus on the human side of your business. That means your staff and customers. If either of these groups isn’t happy, you won’t be in business for very long. So, we take the time to understand your daily operations before suggesting solutions. Business improvement comes in many forms, and process engineering to improve everyday operations is one of the key parts of what we do.
Have you ever had a consultant visit your business and immediately start suggesting solutions? That’s because they have a particular product they want to sell you. We’re a little different here because we take the time to listen, learn and understand your business first. It’s the only way to deliver truly customised solutions that address inefficiencies in your business.
The technology that supports your staff and customers needs to be unique because your business is unique. That’s why our process always starts with a thorough consultation where we seek to understand your pain points and the way you operate day-to-day. From there. We can use our expertise and find the tools and technology to improve your processes.
If we don’t understand what you and your team members do each day, it makes it difficult for us to suggest a suitable solution. That’s why we focus heavily on the business processes that are causing problems. Whether something is just too time-consuming, or staff are frustrated at doubling up on work, we’ll find a fix. If customer satisfaction is decreasing and you’re getting complaints about the way you do things, we can streamline those processes too.
Automation is a wonderful thing, but it needs to be targeted and tailored to suit your daily operations. If not, you run the risk of over-complicating things and making the problem even worse. Our structured approach to understanding your work is what sets us apart from other software companies that often ignore the human side of technology.
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If you hire a Zoho consulting partner to transform the way you do business, you naturally want to be kept informed of what’s going on. Fortunately, we take a very structured project management approach to every job, and that allows us to keep you informed every step of the way. Because we completely understand how frustrating it is to deal with contractors and consultants who are super-engaged before they win your business, but not so good at communication afterwards.
As part of our process, we commit to regular meetings with you, twice a week if necessary. This gives us an opportunity to report on progress, review the testing of completed work and keep you informed of the next steps. We find that communication is the backbone of any professional relationship, so we’re committed to keeping you involved every step of the way.
There are a lot of challenges associated with bringing new software into your business. Even a simple change of procedures is enough to cause stress for some people. We understand that because we pay attention to the human side of your business. We’re experienced with change management, and we’re more than happy to guide you along the way to ensure your team members are comfortable.
Ultimately, any change to the way you do business is likely to cause some frustration, but we’ll help you show your staff that the changes are for the better. With comprehensive training before launch, your team members won’t have anything to worry about.
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The great thing about the Zoho suite of business applications is that they can be tailored to suit your needs. With the right integrations and workflows in place, you’ll find that many of your more boring, repetitive tasks can be completely automated. You might not need all of the apps that Zoho has to offer, but that’s why you work with a dedicated Zoho consulting partner to determine the best tools for your needs.
Our Zoho developers work with the platform every day, which means they’re highly-skilled individuals who know how to customise Zoho software for your needs. Ultimately, it’s all about delivering tangible value, saving you time and increasing efficiency. By working with us, you can ensure that your system is built exactly to your specifications.
If you’re concerned about how a change in software might impact existing staff members, don’t worry. We provide comprehensive training to ensure everybody is comfortable and ready for launch. The first step is to give specific training to your admin users who will ultimately take ownership of the system. They will be the first point of contact for your other staff members moving forward, so we make sure they’re trained to handle staff requests and minor issues.
Secondly, we take the time to train all of your other staff. This can be user-specific training to ensure they get the information they need. When you work with us, you won’t be left to your own devices because we understand that your teams need quality training to ensure a smooth transition.
The training we provide is extensive, however, we understand that not everything can be covered. From time to time, there may be issues with your system that your admin users aren’t able to address, and that’s totally fine. We provide a help desk that admin users can escalate to for 2nd-level support, so if something is beyond the scope of their training, we can address it for you in a timely manner.
If the training and ongoing support weren’t enough, we’ll even back up our work with a lifetime warranty. We’ve got a lot of faith in our team of dedicated Zoho developers, and we conduct thorough testing throughout to ensure everything is working well before launch. However, if something stops working the way that it should, we’ll fix it quickly for you as part of our lifetime warranty. You won’t see that every day!
